Great Service Story – Google Fiber

We recently had Google Fiber installed in our house. As a little backstory, our house is about 30 years old and has seen at least three different cable companies come through and run cables. To say our cabling was a rat’s nest is probably an understatement. The Google Fiber installation tech came in and quickly […]

Want better customer service? Be a better customer.

A few weeks ago I received a disconnect notice from my internet service provider for my business. We had an issue with a payment being applied to the wrong account (my fault) a few months before and, for some reason, they could not get it resolved. Because of this, my account goes into a delinquent […]

Leadership – Is Magic Your Strategy?

I saw this cartoon and chuckled to myself. I instantly thought of multiple situations where this brand of leadership occurred. A group of leaders sitting around their conference table trying to fix a difficult situation or turn the company around without any solid solutions on how to fix it. I often wondered if anyone actually […]

Want to Improve Your Listening Skills? Leave the country!

I recently went on a vacation to the Riviera Maya with my wonderful wife for a much-needed vacation. We stayed at the El Dorado Casitas Royale and would highly recommend it, especially if you enjoy great service, delicious food, and a relaxing atmosphere. We love to go to Mexico because it is usually pretty easy […]