The Struggle
As we live through our new reality brought onto us by the COVID-19 virus, we are finding ourselves wearing new hats and dealing with unprecedented challenges. Many of us are now working from home in hastily created “offices” that also function as video studios for our countless video conferences. We’re also helping our children deal […]
Business Acquisitions – Update
Two years ago I wrote a series of posts on buying a business. You can find the first one here, if you want a little background. Recently, I completed my third acquisition and I thought it made sense to go back and either validate or update my information. Finding a Business This was the surprising […]
Business 14er – Climb the Mountain
During our recent family trip to Breckenridge, my wife and I hiked our first 14er – a mountain with a summit of at least 14,000 feet. We decided to attempt this almost a year ago after we had hiked a mountain that was around 12,000 feet outside of Estes Park, which had not been too […]
Innovation – Myths that are preventing your organization’s success
The practice and discipline of innovation is critical to the sustained success of any organization. In 2013, PwC’s report Unleashing the power of innovation surveyed executives from around the world and 64% said that innovation and operational effectiveness were equally important to the success of any company. Yet, there are many companies that don’t initiate […]
Great Service Story – Google Fiber
We recently had Google Fiber installed in our house. As a little backstory, our house is about 30 years old and has seen at least three different cable companies come through and run cables. To say our cabling was a rat’s nest is probably an understatement. The Google Fiber installation tech came in and quickly […]
Want better customer service? Be a better customer.
A few weeks ago I received a disconnect notice from my internet service provider for my business. We had an issue with a payment being applied to the wrong account (my fault) a few months before and, for some reason, they could not get it resolved. Because of this, my account goes into a delinquent […]
Is Apathy Hurting Your Business? Meh.
If you are a business owner with employees or a manager of employees, you may have encountered employee apathy. You know, the employee that has been doing a great job and then all of a sudden they are not engaged, mistakes are happening, and possibly complaints from clients. When it gets to this point, the […]
Pause and Refocus
I clearly remember back in 2014 when I started my new journey to become a business coach and consultant I was excited, nervous, and a little unsure about the best way to start. I jumped in and then stopped. What happened? I had the opportunity to acquire a company and it made too much sense […]
Don’t Let the Unknown Stop Your Strategy
Over the past few months I’ve had the opportunity to talk with a wide variety of participants in the financial services industry. Most of the time the conversations would touch on the impending publication of a regulatory agency’s proposed rules for the small dollar credit industry. We would talk about what the rules might look […]
Half Empty or Half Full? Who Cares!
I constantly see the sayings “Is your cup half empty” or “Is your cup half full”. There are many variations to these, all with the purpose of determining whether you are optimistic or pessimistic. While I think that, as a leader, it is important to know how you naturally perceive things, it is just as […]